According to a study by Aberdeen Group and VeraCentra, companies with better customer service and efficiency will lead to more repeat business from established customers. "Best-in-Class" companies had a 91% customer retention rate and increased their net client value by 6%. Companies in the bottom 30% only had a 62% customer retention rate and their net client value decreased by 9%. One of the main characteristics of Best-in-Class companies is that 80% of them capture customer history regularly and make it visible to all customer-facing staff. By constantly gathering information on customers, they can improve their customer service and continue to please ...

If you are looking for simple ways to increase sales for your business, whether it is a small business or big business, there few steps can help you. Focus on your sales team and your customer based to build on customer loyalty. Create a sales incentives program If your sales staff has extra encouragement to drive sales, then you'll quickly see an uptick. Offer your sales staff trips or free stuff for a certain amount of sales work. Keep the rewards sweet, simple, and attainable. Encourage upselling Upselling is adding related products and services to your line and making it convenient and needed ...

Even though it may seem like a bad decision to stay within your market to increase sales, it is often one of the easiest ways to grow your business. You already have an established business, regular customers, and have plenty of information about the area. They key is to know your customers' purchasing histories. Bulk Buying Discount Look at what your high sellers are during various points of the year. Offer bulk buying discounts for those items to entice higher sales. Even if they are only saving pennies at a time, customers respond positively to any kind of discount. Purchase Incentives If you want ...

As a business owner, it might seem enticing to send an e-mail blast about the latest product or service your company offers to everyone on your list. However, before you do, take a few minutes to see how segmenting your customer base provides more-focused advertising, as well as more sales and marketing opportunities. Here are a few categories to consider when segmenting your e-mail lists: Gender-Not to wage a battle of the sexes, but many times taking into consideration the gender of your customers is well worth your time and effort. Age- How much of an impact does age have on your products ...