While money may be the highest factor for travelers when using a travel website, a lot of them will leave a website if they have difficulties navigating the website and checkout process. According to a survey of survey of US online travel bookers by PhoCusWright, site-related complaints like not wanting to register with the website, slow loading times, and general confusion caused people not to complete their online transactions. Also, more than a third of online travel bookers said that website problems like this make them less likely to shop at that website again. Business travelers, who are more likely than ...
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