Nick Mehta | Customer Success Is the Key to Profitable Businesses

Nick Mehta | Customer Success Is the Key to Profitable Businesses
Here's a thought for you. The more successful your customers, the more advocacy you have, the easier it is to sell, and the lower is your acquisition cost. Today’s guest for Coffee with Closers believes that everything changes when your customers have power. Meet Nick Mehta, the CEO of Gainsight – the leading customer success company. Since 2013, Nick has led the company through multiple rounds of funding, raising a total of $156 million. He grew the business from a handful of employees to over 1000 people working in seven offices around the world. Stay tuned for my conversation with Nick where he shares practical advice on leveraging customer retention as a growth strategy for both SaaS and service companies. Coming up: ►What it feels like when you create a new category on the market; ►Why you need to invest more in the customer experience; ►What lessons service companies can borrow from the SaaS industry; ►At what point you should consider getting the software to manage your customers; ►How to maintain a solid company culture as a leader. Enjoy! ►Subscribe to our channel here: https://www.youtube.com/user/oneims ►Listen to our podcast https://open.spotify.com/show/0rq9sO5... ►Visit our website here: https://www.oneims.com/ ►Follow OneIMS online: Facebook:https://www.facebook.com/OneIMS/ LinkedIn: https://www.linkedin.com/company/oneims/ Instagram: https://www.instagram.com/oneims/ Twitter: https://twitter.com/oneims?lang=en

Team at OneIMS is highly organized, efficient and attentive to our marketing needs. I have worked with them for several years now. They have been a tremendous asset to our company’s success. With us having a lot of last minute campaigns, they ensure the highest quality work regardless of time constrains.

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— Erin Hodges, Director of Marketing, DecisionPoint Systems

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